Customer Financial Specialist Associate Part-time (Pennsylvania resident)

Geisinger

3d • Remote

About The Position

This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment. The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions. The specialist takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 1 year-Related work experience (Required)
• Communication
• Computer Literacy
• Teamwork
• Working Independently

Responsibilities

• Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
• Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
• Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience.
• Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction.
• Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.
• Educates patients on billing, insurance and regulatory issues of all complexity levels.
• Works in various billing systems to support the migration of new mergers and acquisitions.
• Maintain compliance with Federal and State Regulations as well as internal policies.
• Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically.
• Completes necessary assigned reports or projects and is held accountable for the tasks.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED