Customer Field Operations Technician I

Piedmont Natural Gas • Rockingham, NC

292d

About The Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures. This position performs a variety of activities associated with service installation and maintenance and unregulated activities.

Requirements

• High school diploma or GED
• Demonstrated mechanical aptitude
• Basic computer knowledge working in a Windows environment
• Possess and maintain a valid driver's license

Nice To Haves

• Two year degree and or Technical Certifications
• Experience with plumbing license, electrical or HVAC
• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full)
• Must be willing to use license(s) for Piedmont Natural Gas Business purposes
• Experience in Customer Service
• Demonstrated effective communication (verbal and written) and interpersonal skills

Responsibilities

• Perform meter turn-ons and turn-offs
• Deliver disconnect notifications to customers
• Read customer meters
• Install meters and meter sets, may include industrial meters
• Light pilots, test and inspect appliances and gas equipment to ensure proper operation
• Perform farm tap maintenance
• Remove meters
• Respond to high bill requests by performing dial tests, appliance and filter checks
• Meet with customers regarding line relocates
• Change out meters related to the sample testing program
• Repair water heaters, appliances, etc. (Install if licensed)
• Monitor for meter tampering; ensure meters are securely installed
• Monitor atmospheric corrosion and paint as needed
• Locate gas lines
• Inspect/maintain farm tap stations
• First Responder to emergency/leak calls; evaluate and grade leaks
• Assist in training service apprentices
• Assist O&M group with line repairs
• May perform leak surveys
• Assist other departments as needed
• Clear pipelines
• Repair/install temporary clamps on steel risers
• Repair damaged ½” and ¾” plastic services
• Bar test to evaluate and grade underground gas leaks
• Prepare unregulated estimates and maintain computer record keeping
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Economic Programs
• Education Level: High school or GED