Customer Experience Technical Representative - Wisconsin - French Bilingual

Generac Power Systems • Waukesha, WI

125d • Remote

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. At Generac, we don't simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.

Requirements

• High School Diploma or GED
• 1 year experience in a customer service role or technical troubleshooting
• Bilingual French proficiency

Nice To Haves

• Contact Center experience with troubleshooting
• Experience handling a high volume of inbound calls
• Previous experience using SAP or equivalent
• Previous experience using SAP or Salesforce
• Basic use of Microsoft Office Suite including teams, outlook, calendar

Responsibilities

• Customer satisfaction
• Ability to pass product and process testing following training
• Receives and documents all customer interactions in real time
• Corresponds to customer interactions via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Responds to and resolves customer technical and non-technical inquiries and issues
• Assists customers with installation and issue resolution in the moment
• Assists customers with troubleshooting issues and offer accurate information in the moment
• Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
• Maintains product knowledge through training and continuing education
• Escalates more complex inquiries or complaints appropriately to specialized teams
• Maintain Outlook email inbox, calendar, and tasks regularly
• Flexible to work overtime hours to meet customer & business need
• Data entry
• Other duties assigned

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: High school or GED