Customer Experience Team Member

Waynes Pest Control Service

2d • Onsite

About The Position

WHY JOIN TEAM WAYNES? At Waynes, we don’t just control pests and care for lawns — we lead with purpose, integrity, and a passion for excellence. With branches across Alabama, Mississippi, Florida, and Tennessee, we’re proud to be a trusted name in modern pest control and lawn care. We live our values every day: Integrity, Courage, Perseverance, and Character. We believe when our team members feel valued and fulfilled, they deliver truly exceptional service — and that’s what we’re all about. Our mantra? Every little thing matters. A lot. We’re not only raising the bar in our industry — we’re redefining what service excellence looks like across the board. Waynes is proud to be part of the Anticimex Group, a global leader with over 8,000 employees in 19 countries. That means our team benefits from the strength of a global company while maintaining a close-knit, local feel. Customer Experience Team Member Are you a great communicator who thrives in a fast-paced environment? Do you enjoy problem-solving and helping others? If so, you could be the perfect addition to our Customer Experience Team! At Waynes our goal is to provide World Class Service-Every Time! That’s why customers throughout Alabama, Mississippi, Florida, and Tennessee choose Waynes for Pest Prevention, Termite Protection, and Lawn Care Services. OUR COMMITMENT TO CUSTOMER SATISFACTION AND EMPLOYEE DEVELOPMENT We believe that we must demonstrate integrity, courage, perseverance, and character in order to accomplish our mission. Integrity to apply the knowledge necessary in order for the right solution to be delivered - no matter how difficult the situation or who is watching; Courage to communicate clearly and openly in all areas of our relationship and Perseverance to stay with the job until it is done right. By successfully executing in these three areas and by keeping our promises, we will be, individually and collectively, a company of Character. We believe that we serve an important role in our communities by helping create a safe and appealing living environment for homes or businesses. The Team Members of Waynes are celebrating over 50 years of serving our customers and communities and look forward to making a difference in their lives.

Requirements

• High school diploma or GED
• Strong communication skills and a customer-first mindset
• Ability to multitask using phones, computers, and related technology
• Reliable, positive attitude and a willingness to grow

Responsibilities

• Deliver outstanding customer service that reflects our core values
• Answer inbound calls with professionalism and empathy
• Help customers with billing questions, seasonal concerns, scheduling, and more
• Act as a key liaison between customers and our Service Professionals
• Schedule pest, lawn, and termite services with accuracy and care
• Collaborate with Sales Professionals and support sales initiatives
• Participate in collection efforts as needed
• Maintain a consistent presence in the office and attend regular team meetings
• Take on additional duties as assigned

Benefits

• Medical, Dental, and Vision
• 401k with company match
• A supportive, growth-oriented team culture
• A mission-driven workplace that truly values “Every little thing”
• Opportunities to advance and build a meaningful career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees