Customer Experience Support Specialist
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About The Position
As a Support Specialist focused on escalations and fraud, you’ll play a key role in navigating complex customer experiences with empathy, clarity, and a solutions-driven mindset. You’ll engage thoughtfully and proactively with each interaction, championing our mission, brand, and core values to ensure every customer feels heard, valued, and supported. In this role, you’ll handle escalated conversations and address potential fraud across various channels. Working closely with internal teams, you’ll ensure customer concerns are resolved with empathy and consistency, creating a smooth and supportive experience. Your ability to stay composed, communicate clearly, and think proactively will strengthen customer relationships.
