Customer Experience & Support Coordinator
About The Position
Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination. This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication. The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.
Requirements
- 3–5 years of customer service, office operations, or administrative support experience
- Professional phone presence and polished communication skills
- Strong organizational skills with high attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Experience with multi-line phone systems
Nice To Haves
- Footwear or wholesale industry experience preferred
Responsibilities
- Serve as the professional first point of contact for guests, vendors, and callers
- Manage multi-line phone system and route communications accurately
- Maintain reception area and office organization
- Coordinate mail, shipping logistics, and office supply management
- Process purchase orders and support internal event coordination
- Assist customers and sales representatives with orders, returns, and inquiries
- Process Return Authorizations and shipping labels
- Maintain accurate documentation within OMS
- Monitor inventory updates, substitutions, and closeouts
- Generate and maintain required operational reports
- Serve as primary contact for new and reactivated accounts
- Coordinate onboarding documentation and account setup
- Maintain customer records and compliance documentation
- Track onboarding progress and conduct post-shipment follow-up
- Assist with trade show and event coordination
- Manage booth bookings, hotel arrangements, and vendor communications
- Coordinate samples, marketing materials, and appointment tracking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
