Customer Experience Supervisor

Worldwide Foam•Elkhart, IN

68d•$75,000•Onsite

About The Position

Join Worldwide Foam as a Full-Time Customer Experience Supervisor in the vibrant city of Elkhart, IN, where innovation meets excellence! This onsite role offers you the thrilling opportunity to lead a dynamic team dedicated to crafting exceptional customer experiences. You will play a pivotal role in shaping our customer-focused culture, driving high performance, and solving real problems every day. With a competitive pay range of $75,000, we’re eager to adjust the starting salary for candidates who bring strong, relevant experience to the table. You’ll be at the forefront of our mission to elevate customer satisfaction while enjoying the excitement of a collaborative work environment. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. If you're passionate about excellence and integrity, apply now to become part of our journey! What does a Customer Experience Supervisor do? As a new Customer Experience Supervisor at Worldwide Foam, you can expect a dynamic and engaging workday from Monday to Friday, 8:00 AM to 5:00 PM, totaling 40–45 hours each week. Your day will involve leading a dedicated team, ensuring customer needs are met with excellence. You’ll be responsible for monitoring team performance, providing coaching and support, and implementing innovative solutions to enhance customer satisfaction. Daily tasks may include analyzing feedback, addressing customer inquiries, and collaborating with other departments to drive quality improvements. You’ll also play a key role in developing training materials and strategies that foster a high-performance culture. After your training period, hybrid scheduling opportunities may become available, allowing for a blend of onsite and remote work. Embrace the chance to make a significant impact in our customer-focused environment! Are you a good fit for this Customer Experience Supervisor job? To thrive as a Customer Experience Supervisor at Worldwide Foam, you’ll need a robust set of skills and experiences. A minimum of 5 years in customer service, logistics, or supply chain within a manufacturing or distribution environment is essential, along with at least 3 years in a leadership or supervisory role. Candidates should hold a 2 or 4-year degree in Business, Supply Chain, or a related field, demonstrating a strong educational foundation. Being a strong people leader is crucial; you should possess a proven ability to motivate and coach your team to achieve their best. Your analytical mindset, attention to detail, and solutions-driven approach will enable you to tackle challenges effectively. Proficiency in ERP software (such as NetSuite or Dynamics) and the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) is required. Experience with ISO standards or a background in continuous improvement initiatives will earn you bonus points! Knowledge and skills required for the position are: 5+ years of experience in customer service, logistics, or supply chain within a manufacturing or distribution setting. 3+ years of leadership or supervisory experience. 2 or 4 year degree in Business, Supply Chain, or related field Strong people leader with a proven ability to motivate and coach teams. Analytical detail-oriented and solutions-driven mindset. ERP experience (e.g. NetSuite Dynamics or equivalent). Proficient in Microsoft Office Suite (Excel Word Outlook PowerPoint). If you have ISO experience or a background in continuous improvement initiatives-bonus points! Will you join our team? If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Requirements

5+ years of experience in customer service, logistics, or supply chain within a manufacturing or distribution setting.
3+ years of leadership or supervisory experience.
2 or 4 year degree in Business, Supply Chain, or related field
Strong people leader with a proven ability to motivate and coach teams.
Analytical detail-oriented and solutions-driven mindset.
ERP experience (e.g. NetSuite Dynamics or equivalent).
Proficient in Microsoft Office Suite (Excel Word Outlook PowerPoint).

Nice To Haves

ISO experience
background in continuous improvement initiatives

Responsibilities

leading a dedicated team
ensuring customer needs are met with excellence
monitoring team performance
providing coaching and support
implementing innovative solutions to enhance customer satisfaction
analyzing feedback
addressing customer inquiries
collaborating with other departments to drive quality improvements
developing training materials and strategies that foster a high-performance culture