Serenity Mental Health Centers-posted about 1 month ago
Full-time • Manager
Provo, UT
101-250 employees

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you’ve ever wanted a career that truly makes a difference — one where your leadership directly impacts people’s lives — Serenity Healthcare is where your next chapter starts. We’re transforming what mental wellness feels like, and we’re looking for leaders who want to be part of something meaningful. No Healthcare Experience? Perfect. We don’t hire for medical expertise — we hire for heart, drive, and leadership. If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We’ll teach you everything else. Customer Experience Supervisor | Provo, UT As a Call Center Supervisor, you’ll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

  • Lead a high-performing team delivering concierge-level patient support
  • Coach with intention — accountability, honest feedback, personal growth
  • Handle escalations with empathy and solutions-first thinking
  • Use performance metrics to elevate team results and drive outcomes
  • Maintain world-class service standards that make a real difference for patients
  • 1+ year experience supervising customer service teams
  • Passion for helping people — patients and teammates
  • A track record of hitting goals and improving performance
  • Clear, confident communication and strong decision-making
  • Ability to stay cool under pressure and adapt quickly when needed
  • A results-driven mindset with a focus on continuous improvement
  • Experience in a call center environment is a strong plus
  • Competitive pay based on experience
  • Serious career growth in a rapidly expanding organization
  • Premium benefits: We cover 90% of medical, dental & vision
  • 401(k) because your future matters
  • 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
  • Referral bonuses for bringing more talented people into our mission
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