Customer Experience Supervisor
About The Position
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. The Customer Experience Supervisor provides leadership, coaching, and operational oversight for the Sales Liaison Team and Customer Experience Specialists. This role ensures customers receive exceptional service, consistent communication, and high-quality support throughout their lifecycle. The Supervisor partners closely with Sales to strengthen customer relationships, coordinate site visits, support demonstrations and trainings, and ensure AE solutions are positioned for long-term satisfaction and expansion. The role drives execution excellence, fosters strong internal collaboration, and ensures both teams deliver a seamless, customer-obsessed experience that supports retention, adoption, and revenue growth.
Requirements
- Must have been a Sales Liaison or a Customer Experience Specialist for at least one year.
Responsibilities
- Provide regular supervision and coaching for Sales Liaisons and Customer Experience Specialists
- Maintain clear expectations for customer communication, responsiveness, professionalism, and delivery of on-site/virtual support
- Facilitate skill-building in areas such as customer engagement, relationship management, product knowledge, and professional presentation
- Foster a collaborative, positive, and high-accountability team culture aligned to Audio Enhancement's values and department goals
- Serve as the point of escalation for customer issues arising from either team
- Collaborate with the Customer Success Manager to address complex challenges or recurring themes.
- Monitor weekly reports and schedules
- Assist with monthly KPI meetings
- Provide regular updates to leadership on team performance, customer issues, risks, and opportunities
- Continue to support customers in your territory as needed
Benefits
- Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
