Customer Experience Supervisor

Purple (Communications) • Austin, TX

58d

About The Position

Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com

Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Requirements

• VRS customer service and/or product knowledge.
• Excellent phone skills.
• Ability to solve customers' problems.
• Excellent communication skills.
• Listening skills.
• Team player.
• Flexible work hours/days.

Nice To Haves

• Cultural awareness of deaf people and fluency in American Sign Language is preferred.

Responsibilities

• Supervise all Customer Care members and workflows.
• Provide direction and training to all team members.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: No Education Listed