Customer Experience Supervisor
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About The Position
RunBuggy is a technology platform that connects car shippers and haulers. RunBuggy allows shippers to seamlessly connect with their existing management systems to integrate car transportation services, reducing cost, and improving time to deliver. For transporters, RunBuggy offers an alternative to expensive load boards and custom software solutions to better find and manage transportation loads. Since 2019, RunBuggy has grown to over 135 employees, has helped shippers move hundreds of thousands of cars, and has attracted tens of thousands of transporters across the U.S. We are currently seeking a Customer Experience Supervisor. This position will oversee a team of Customer Experience Agents dedicated to delivering exceptional service, with a focus on fostering employee growth and ensuring operational excellence. Responsibilities include coaching and developing team members through targeted training and performance feedback to enhance skills and engagement. Ensure strict adherence to processes by monitoring workflows and enforcing compliance with company standards. You will design and manage schedules to guarantee seamless 7-day-a-week coverage, optimizing staffing to meet customer demand while maintaining service continuity. Additionally, the Customer Experience Supervisor will develop and implement proactive strategies to elevate customer satisfaction, leveraging data insights and feedback to drive continuous improvement and align team efforts with organizational goals.
