Customer Experience Supervisor I - Springfield Mall

JC Penney • Springfield, VA

54d • $20 - $24

About The Position

As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies

Responsibilities

• Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
• Models and holds team accountable for outstanding customer service.
• Greets and assists customers in finding products and partners with other team members when additional help is needed.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
• Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
• Regularly observes and ensures associates consistently follow and implement checkout experience processes.
• Monitors associate efficiency by utilizing Point of Sale productivity metrics.
• Proactively shifts resources to checkouts based on observed fluctuations in store traffic.
• Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations.
• Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
• Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager.
• Coordinates the interview Talent Tryout process.
• Schedules and coordinates new hire orientations and training and administers ongoing associate training.
• Partners with the Sales Floor Supervisor and General Manager on training compliance.
• Reviews schedules and makes productive edits to further optimize resources.
• Supportive of company shrink and safety initiatives.
• Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees