Customer Experience Strategy Lead Consultant
Allstate•IL
326d•$104,000 - $187,625
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About The Position
The Enterprise Customer Experience Strategy team develops Customer Experience (CX) strategy, goals and standards for the enterprise and ensures progress toward these goals to achieve the highest levels of customer satisfaction and positive business outcomes. The Strategy Lead Consultant will help to define customer-led strategies, assist in monitoring success of Customer Experience delivery, develop tools for rollout of newly created Standards and help to set and facilitate governance; reaching across functional lines to drive integration across the organization.
