Customer Experience Specialist
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About The Position
The Customer Experience Specialist at Stord plays a pivotal role in owning and enhancing the customer experience for a specific subset of accounts. This role will require deep engagement with available data sources and involvement in the operation to understand pain points impacting both Stord and the customer and to co-drive process improvements to solve for the long-term. You will serve as the operational subject matter expert for customer-facing interactions in business review communications and updates. Your role will involve a blend of problem-solving, relationship management, and a thorough understanding of operational intricacies, ensuring that our customers receive unparalleled service.
