Customer Experience Specialist
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About The Position
Are you looking for a company that cares about its employees, encourages career advancement, and strives to provide an excellent customer experience? If you answered yes, then keep reading about our exciting Customer Experience Specialist Position with the Relief Factor team. As a specialist, you will support our rapidly growing customer base by answering and resolving questions and concerns via phone and email using your best sales and customer service skills. Our mission is your best life. If there’s one thing we all know, it’s that when you feel better life is infinitely better. You’re going to do more. Smile more. Laugh more. Feel more like yourself. That’s why at Relief Factor our mission is simple: help people feel their best. We do it naturally. We do it scientifically. We do it safely. And while we are incredibly proud of the products we’ve worked diligently to develop; we know our greatest achievements are found in the lives we’ve helped. People who are living life on their terms, doing what they love with the people they love. Relief Factor is a wellness company that believes in a life well lived. Here’s is what an ordinary day looks like: Work a set schedule 8-hour schedule between 5 am - 9 pm, M-F, 7 am – 6 pm Sat & Sun PT (may include holidays). Answer and resolve a high-volume telephone calls and emails. Create new customer accounts and recommend additional products and services that benefit our customers. Answer general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed. Process orders.
