Part-Time Customer Experience Specialist

Scheels•Fargo, ND

19h

About The Position

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation, and spelling
Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Candidates preferred to have a minimum of a High School diploma or General Education Degree (GED)
One to three months of related experience or training, or an equivalent combination of education and experience
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a egligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Nice To Haves

The ability to speak multiple languages is preferred, but not required.

Responsibilities

Passion for serving customers via chat, email, and phone
Strong initiative and vision for continuous improvement
Ability to work independently and with a team
Responsible for engaging and connecting with customers
Ability to learn and efficiently use our Order Management System (OMS)
Assess customer needs to provide personal, customized solutions and support
Receive customer feedback and take appropriate action to take care of the customer
Ability to multitask and hold multiple conversations at once
Must have the ability to independently problem-solve
Must have basic to advanced computer skills, with knowledge of Microsoft Office and Google products
Ability to follow written, oral, and diagram instructions
Must be flexible to work an assigned schedule, which may include daytime, evening, and weekend shifts