Customer Experience Specialist

The RealReal•Newport Beach, CA

1d•$21 - $25

About The Position

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

Requirements

1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment

Nice To Haves

Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system

Responsibilities

Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Build brand loyalty by delivering a best in class customer experience
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned