Customer Experience Specialist

Ryan Lawn & Tree Inc•Wichita, KS

9h•Onsite

About The Position

Be the Voice Behind the Clean Red Trucks. Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S. — and it's no accident. We go all out to deliver world-class service to every customer, every time. The clean red trucks are iconic in our communities, and the voice on the other end of the line matters just as much as the crew in the field. That's where you come in. We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk. Ryan Lawn & Tree is passionate about our communities and the customers who trust us with their homes and properties. We're a 100% employee-owned company on a mission to be the best in the business — and we're growing fast. That means real opportunities for people who show up, work hard, and want to build something.

Requirements

Compassionate
High-energy customer service pro
Loves solving problems
Makes people feel heard
Team player
Ability to multitask
Ability to type accurately while engaging with customers
Ability to thrive in a fast-paced environment

Responsibilities

Deliver accurate, friendly, and responsive service on every inbound and outbound call — leaving every customer better than you found them.
Establish genuine rapport with existing and potential customers that keeps them coming back.
Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
Document every interaction and piece of information in our customer database with precision and care.
Collaborate across multiple departments and branches to make sure every customer's needs are met — on time and on point.
Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
Embrace changes to processes and procedures and help the team move forward together.