Customer Experience Specialist
About The Position
As a Customer Champion at Lakeside Heating and Air you will be the point of contact for our customers. Your role is crucial in ensuring customer satisfaction and maintaining our reputation for excellent service. You will handle high call volumes, aiming to resolve any issues with a one-call resolution. Additionally, you will be responsible for scheduling appointments with our technicians, ensuring timely and efficient service. Your proactive approach will also involve reaching out to customers during low call volumes to ensure their needs are met and to offer additional services.
Requirements
- High school diploma or equivalent required; some college or technical training preferred
- Previous customer service experience, preferably in HVAC, plumbing, or electrical services.
- Strong communication and interpersonal skills.
- Ability to handle high call volumes and remain calm under pressure.
- Self-motivated with a proactive approach to customer service.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent organizational skills and attention to detail.
- Proficient with computers and customer service software.
Responsibilities
- Answer incoming calls promptly and professionally.
- Handle high call volumes efficiently while maintaining a positive attitude.
- Listen actively to customers, ensure they feel heard and understood.
- Resolve customer inquiries and issues efficiently with a one-call resolution approach.
- Schedule appointments with technicians.
- Proactively reach out to customers during low call volumes to offer assistance and promote services.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members and other departments to ensure customer needs are met.
- Continuously seek ways to improve customer satisfaction and service efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
