Customer Experience Specialist - Nordstrom Local Manhattan Beach
About The Position
The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events. A day in the life… Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc. Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc. Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc. During some shifts: responsible for opening and closing the building, following the proper security procedure Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
Requirements
- A high level of ownership, accountability and initiative
- The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
- The ability to quickly adapt to new initiatives, concepts, and services within the store
- Proven success in working in a fast-paced environment with the ability to multi-task
- A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
- Occasionally lift and carry up to 25-50 pounds
Responsibilities
- Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
- Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
- Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
- Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
- Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
- During some shifts: responsible for opening and closing the building, following the proper security procedure
- Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
