Customer Experience Specialist

Stanley Black & Decker • Brea, CA

11d • Onsite

About The Position

As a Customer Experience Specialist, you’ll be part of our Customer Experience Team for CAM Fasteners, SEF Aerospace, located in Brea, CA. You’ll get to: Manage all aspects of assigned accounts and be responsible for the onboarding of newly assigned accounts Develop strong relationships with key customer contacts, communicating daily on key priorities Collaborating with the marketing team to secure, retain, and grow accounts Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts Collaborating with management on sales goals, planning, and forecasting Become a subject matter expert on our products, processes, and operations Manage key customer forecasts and work cross functionally with planning and operations to ensure customer forecasts are being met.

Requirements

• 3+ years demonstrated success leading customer growth with key accounts
• Self-motivated and self-directed
• Excellent verbal and written communication skills
• Outstanding ability to build teamwork and trust across multiple internal stakeholders
• An entrepreneurial, positive, can-do attitude that will engage and challenge people to learn, grow and develop to win in an evolving market and growing organization
• Strong interpersonal skills, leadership presence and desire to serve customers
• Ability to multi-task effectively in a fast-paced environment
• Creative problem solver who thrives when presented with a challenge

Nice To Haves

• Bachelor's degree in Marketing, Sales, or Communications preferred

Responsibilities

• Manage all aspects of assigned accounts and be responsible for the onboarding of newly assigned accounts
• Develop strong relationships with key customer contacts, communicating daily on key priorities
• Collaborating with the marketing team to secure, retain, and grow accounts
• Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
• Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
• Collaborating with management on sales goals, planning, and forecasting
• Become a subject matter expert on our products, processes, and operations
• Manage key customer forecasts and work cross functionally with planning and operations to ensure customer forecasts are being met.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level