Customer Experience Specialist - California
About The Position
We’re looking for a Customer Experience Specialist who brings clarity to complexity and confidence to every customer interaction at our San Carlos California location. At Pacific Rubber, the smallest details make the biggest difference. A seal isn’t just a component; it’s trust, performance, and reliability. For more than 40 years, Pacific Rubber and Packing has been the single‑source solution for engineered seals, custom elastomer and rubber gaskets, and O‑ring products serving the semiconductor, medical, automotive, solar, and consumer electronics industries. Our reputation is built on quality, precision, and long‑term customer relationships. As a Customer Experience Specialist, you are central to how customers experience Pacific Rubber and Packing. You’ll be part of the Customer Success team, responsible for managing orders from inquiry through fulfillment while ensuring accuracy, responsiveness, and alignment with customer expectations. This role requires strong cross‑functional collaboration with Sales, Production Planning, Logistics, and Inventory teams. You’ll use your product knowledge, operational insight, and communication skills to ensure every order is executed correctly and every customer feels supported.
Requirements
- Strong decision‑making skills and independent judgment
- Proven success in customer service and order management
- Ability to manage multiple priorities in a fast‑paced environment
- Professional handling of customer challenges
- Proficiencywith Microsoft Office and ERP systems
- Excellent written and verbal communication skills in English
- 3–5 years of related experience in customer service, order management, or customer success
- Experience working cross‑functionally in a process‑driven environment
- Associate degree in Business Administration, Accounting, Marketing, or related field (or equivalent experience)
Nice To Haves
- Solutions‑oriented mindset with strong problem‑solving ability
- Experience managing high product complexity and transaction volume
- Team‑focused approach with integrity and strong interpersonal skills
- Experience in Semiconductor, Sustainable Energy, Biotech, or Medical Manufacturing industries
- Bachelor’s degree preferred
Responsibilities
- Deliver exceptional customer satisfaction by accurately interpreting, reviewing, and processing customer orders
- Clarify specifications, quantities, pricing, lead times, and delivery requirements
- Proactively communicate with customers and internal stakeholdersregardingorder status and changes
- Ensure all order details are complete,accurate, and compliant with internal processes and deadlines
- Partner with production planning,logistics, and inventory teams to meet customer commitments
- Resolve issues using a professional, solutions‑oriented approach
- Build long‑term customer relationships that support retention and new business
- Identifyopportunities to improve order management processes and the overall customer experience
- Support documentation, reporting, and system updates related to customer accounts
- Participate in continuous improvement initiatives
- Perform other duties as assigned in support of Customer Success and operational objectives
Benefits
- Medical, dental, and vision insurance
- 401(k) with company matching
- 9 paid holidays plus paid time off
- Work-Life Balance Employee Assistance Program (EAP)
- Stable, full‑time employment in a safety‑focused, process‑driven environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
