Customer Experience Specialist | Retail Store Operations

OOBE Uniforms & Apparel•Greer, SC

3d•Onsite

About The Position

The Store and Operations Specialist is a key role responsible for assisting the Program Manager in managing both storefront and operational responsibilities within the Uniform Store. This position will ensure the smooth operation of day-to-day functions, including proactive allotment follow-ups and fitting appointments scheduling, customer service, and operational support for the team. The ideal candidate will have strong communication skills, attention to detail, and a proactive approach to problem-solving, contributing to the overall success of the store and program support processes.

Requirements

Understands the OOBE values and is willing to be accountable to them
Strong written, interpersonal and data entry skills
Time management and attention to detail
High degree of willingness to serve others and exceed expectations
Workload planning and teamwork
Effective public speaking, phone/email communication and presentation skills
Able to successfully work in a sometimes-stressful environment

Responsibilities

Customer Allotment Communications: On a monthly basis, work with the BMW Program Manager to report and then communicate allotment levels and expirations to BMW personnel.
Program Revenue Impact: Utilize the monthly reporting structure to enhance top line revenue and minimize expiring allotment amounts on a quarterly basis.
Platform Management: Understand and effectively use Navision and Magento platforms to manage orders, customers, and inventory.
Communication & Response: Respond promptly to voicemails, emails, and other inquiries sent to the BMW Store.
Manual Order Assistance: Assist Program team with placing manual orders as required.
Website Support: Provide support to employees navigating the BMW Uniform Store website, ensuring they can place orders efficiently.
Order Review & Updates: Review orders daily for BMW and make necessary updates, notifying customers of any changes to their orders.
Website Accuracy: Regularly review the BMW website to ensure information is up-to-date, accurate, and consistent.
Program Support: Support the Program Manager's initiatives for day-to-day priorities and projects.
Uniform Management: Ensure proper uniform fits for each customer and monitor uniform inventory levels.
Order & Returns Processing: Oversee the accurate entry of all orders and returns into the system.
Customer Service: Collaborate with OOBE's corporate customer service team.
Fulfillment: Communicate with OOBE's Fulfillment Center to address order issues.
Product Assistance: Answer product-related inquiries from employees and aid as needed.
Problem Resolution: Go the extra mile to solve problems and assist associates with order concerns, uniform issues, and other needs.
Training & Education: Ensure that both new hires and current employees understand the ordering process, allotment program, and uniform policies.
Order Accuracy: Double-check orders for accuracy when processed by associates in the Uniform Store.
Tracking and Compliance: Maintain an accurate tracking log to ensure employee satisfaction and compliance with OOBE policies.
Timely Issue Resolution: Address any associate concerns in a timely and efficient manner.