Hiring Event Customer Experience Specialist April 1, 2026

Orion180•Melbourne, FL

2d•Onsite

About The Position

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL, and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond! WHAT YOU’LL DO: Provide Exceptional Customer Experiences: Support and empower agents and policyholders. Navigate Multiple Applications: Use various computer applications with speed and accuracy to deliver top-tier service. Research Solutions: Identify solutions using advanced computer-based resources. Maintain Privacy and Security: Work in a paperless environment, prioritizing customer privacy. Learn Underwriting Guides: Apply multiple underwriting guides and manuals effectively. Review Inspections: Make decisions on insurance risks based on completed inspections. Process Risks: Handle acceptable risks through our system and prepare necessary documents for those that are not. Communicate Professionally: Manage emails and phone calls from agents and policyholders with professionalism and care. WHAT WE’RE LOOKING FOR: Education: High school diploma or GED required; must be at least 18 years old. Preferred Experience: Background in Personal Lines insurance and familiarity with customer databases or comparable technology. Licensing: Ability to obtain a Property and Casualty License Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities. Technical Proficiency: Experience with Microsoft Office software and insurance databases. Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow. WHAT’S IN IT FOR YOU: Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact. Career Growth: Opportunities for professional development and advancement within a supportive company culture. We believe in nurturing talent and providing the tools you need to succeed. READY TO START YOUR CAREER? Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development. Apply today and take the first step towards a bright future with Orion180! Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact. Compensation: Competitive base pay and performance bonuses. Career Growth: Mentorship, growth tracks, and professional development. Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more! The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands. While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects. Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email [email protected] to request assistance.

Requirements

High school diploma or GED required; must be at least 18 years old.
Ability to obtain a Property and Casualty License
Strong interest in using and promoting innovation and technology
Excellent attention to detail, multi-tasking, and customer service skills
Strong written, verbal, and listening skills
Analytical thinking and decision-making abilities.
Experience with Microsoft Office software and insurance databases.
Ability to build positive relationships with policyholders and agents
Reliable, dependable, and punctual with excellent attendance
Self-motivated with a strong desire to learn and grow

Nice To Haves

Background in Personal Lines insurance and familiarity with customer databases or comparable technology.

Responsibilities

Provide Exceptional Customer Experiences: Support and empower agents and policyholders.
Navigate Multiple Applications: Use various computer applications with speed and accuracy to deliver top-tier service.
Research Solutions: Identify solutions using advanced computer-based resources.
Maintain Privacy and Security: Work in a paperless environment, prioritizing customer privacy.
Learn Underwriting Guides: Apply multiple underwriting guides and manuals effectively.
Review Inspections: Make decisions on insurance risks based on completed inspections.
Process Risks: Handle acceptable risks through our system and prepare necessary documents for those that are not.
Communicate Professionally: Manage emails and phone calls from agents and policyholders with professionalism and care.