Customer Experience Specialist

Alma Lasers•Buffalo Grove, IL

4h•$50,000•Onsite

About The Position

This is an in-office position responsible for ensuring that each touchpoint across the customer journey is engaging, efficient, and effective to bridge the gap between the customer and our brand. This position is a sales focused, revenue producing opportunity FOR ALMA. The main goal of the Customer Experience is to renew our service contracts and retain our customers FOR LIFE. We are looking for a highly motivated, sales minded relationship builder, who is hungry to go above and beyond. Do you make the extra calls each day to exceed your goals? If yes, then this may be the position for you!

Requirements

Ability to overcome customer objections and turn a No into a Yes
Ability to multitask
Strong organizational and time-management skills
Ability to work independently and cross functionally
Ability to manage and sustain a healthy pipeline
Ability to build trust and creditability with customers
Ability to identify potential issues and develop ways to streamline processes and drive revenue
The responsibility of interdepartmental cooperation and communication
Model and reinforce the company’s mission of positive attitude, hard work and professional vulnerability
Ability to adapt to a changing environment
Bachelors highly desired or equivalent experience
Proficient in MS Office (Outlook, Word, Excel, and PowerPoint)
1-2 years sales experience, exceeding sales goals while providing a high level of customer satisfaction
Proven experience being persistent with customers and closing sales deals
Salesforce experience is strongly preferred but not required
Excellent oral and written communication, customer service and problem-solving skills
Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

Responsibilities

Making a minimum of 50 outbound calls pers day
Generate sales for service contracts, billable service, PM’s, service parts, etc.
Uncovering new sales via installed customer base through calling, emailing, Salesforce campaigns
Generate, send, and follow up on contract quotes sent to customers
Maintain all contract and warranty information in CRM and ERP database
Make scheduled touchpoints with customer post-sale
Notify customers of expiring contracts for maintenance and warranty
Meet and exceed established weekly, monthly, and annual call and sales goals
Provide service offerings based on an understanding of the customer’s needs and deliver in a clear and compelling message to close sales
Provide a superior level of customer service to all customers
Continually create and implement unique sales strategies, ideas, and programs as a means of producing new business opportunities
Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
Other duties and responsibilities as assigned