Customer Experience Specialist

British Swim School•Winston-Salem, NC

16h•Onsite

About The Position

A position at British Swim School is an opportunity to learn, grow, and make an impact in the lives of the community by ensuring swimmers are safe at every age and stage of development. The Customer Experience Specialist, also known as a "Deck Ambassador," works poolside at the swim school and plays a critical role in providing an excellent customer experience. This role is more than just a job; it's a chance to create a lasting impact by empowering others and promoting water safety and a lifelong love of the water. While the school teaches swimming to people of all ages and abilities, most students are preschool and elementary-aged kids. Instructors should enjoy working with this age group and be adept at making parents feel comfortable. Experience with children or in a child-focused job is helpful but not required if the candidate demonstrates the right attitude. The job includes specialized training in the unique British Swim School approach. There are also opportunities within the Customer Service Team for those not in the pool, focusing on providing industry-best service and making everyone feel like part of the British Swim School Family, with a mission to ensure the “Survival of the Littlest.” Each franchise location is independently owned and operated, and hiring decisions are made by the local franchisee management.

Requirements

Excellent interpersonal communication and organizational skills.
Have a responsible and professional demeanor.

Nice To Haves

1+ years of customer service experience.
Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Responsibilities

Setting up and breaking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child’s progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.