Customer Experience Specialist

RPM International • New Orleans, LA

246d

About The Position

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

Requirements

• High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
• Minimum of 2 years' experience handling product inventory.
• Experience with Excel, data analysis, and inventory management, preferred.

Responsibilities

• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience.
• Provide product recommendations, order guidance, and proactive support to enhance the customers' journey.
• Follow up with customers on order status, shipping timelines, and any changes to ensure transparency.
• Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions.
• Monitor inventory levels and recommend stock adjustments based on customer demand.
• Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand.
• Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details.
• Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs.
• Work within customer portals to process orders in alignment with specific requirements.
• Assist sales representatives with account management, sales initiatives, and customer outreach efforts.
• Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery.
• Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments.
• Actively participate in sales and customer service initiatives aimed at enhancing the customer experience.
• Identify opportunities for process improvements to drive efficiency and better serve customers.
• Contribute to a customer-centric culture by sharing insights and best practices with the team.
• Perform additional duties as assigned.
• Commit to the Company's safety and quality programs.

Benefits

• Team atmosphere that fosters cooperation and creativity.
• Management team committed to employee development.
• Environment where people are empowered to make decisions.
• Unlimited earnings potential.
• Comprehensive benefits package including affordable benefits.
• Company match 401K plan.
• Retirement pension plan.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: High school or GED