Customer Experience Specialist

Adair Homes • Redmond, OR

401d

About The Position

The Customer Experience Specialist at Adair Homes plays a crucial role in enhancing customer satisfaction during the home building process. This position focuses on developing and implementing initiatives that align with the company's mission and core values, ensuring high-quality customer service while managing warranty requests and customer feedback effectively.

Requirements

• High school diploma or equivalent; college degree desired.
• 1-3 years of experience in customer service and 1 year of experience in an office/administrative role, or a combination of both.
• Ability to manage multiple tasks, including customer interactions and administrative duties, in a fast-paced environment.
• Strong prioritization skills to handle escalated customer issues professionally.
• Willingness to learn new skills and engage in ongoing professional development.
• Strong verbal and written communication skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Experience with Google Business Suite, spreadsheets, and other office software.

Nice To Haves

• Experience in the home building industry.
• Familiarity with warranty management systems.

Responsibilities

• Interact with customers and partners through phones, email, and other correspondence, managing Customer Care communications.
• Respond to customer complaints and inquiries, collaborating with field staff and managers to find solutions.
• Evaluate warranty claims submitted by customers and manage warranty records through Adair systems.
• Understand and communicate contractual obligations to customers and partners.
• Collaborate with the Program Manager to identify opportunities for improving the customer experience.
• Execute regular follow-ups with internal and external customers in a professional manner.
• Assist the Program Manager with preparing materials and projects as needed.
• Perform general administrative tasks such as mailing materials and preparing official documents.

Benefits

• Professional development opportunities.
• Collaborative work environment.
• Supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED