Customer Experience Specialist - Temp

Agriculture Works Here • Medford, OR

5d

About The Position

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services. Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers. Job Summary We are committed to delivering top-notch service and support to our customers and teammates. We are seeking a dedicated and organized Customer Experience Specialist to join our dynamic team. The ideal candidate will work roughly 20 hours per week during our busy season from October to April. Flexibility with schedule between the hours of 8-4:30, Monday through Friday. Weekly hours May through September will vary depending on business needs. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks. If you are a proactive individual with a knack for organization and customer service, we would love to hear from you!

Requirements

• High school diploma or equivalent.
• Previous office experience preferred but not required.
• Proficient in basic computer applications and office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide excellent customer service.
• Greet and assist current and potential customers, ensuring a positive and professional experience.
• Key in simple transactions and maintain accurate records.
• Scan documents, index them into our system, and ensure proper filing for easy retrieval.
• Monitor inventory levels, order and restock office supplies as needed, and ensure availability of essential materials.
• Assist with preparing for meetings, including ordering and arranging lunch and other refreshments.
• Handle incoming and outgoing mail, distribute it to the appropriate departments or teammates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED