Customer Experience Specialist (Retail Associate)

Diventures • Omaha, NE

16d

About The Position

Make Waves in Your Career at Diventures! Do you believe in the power of great customer service? Are you ready for a role where learning, building relationships, having fun, and making a difference are all in a day's work? At Diventures, we combine the thrill of aquatic adventures with top-notch customer experiences. Now, we're looking for a Customer Experience Specialist who's ready to make every moment unforgettable for our guests. Who We Are At Diventures, safety is our number one priority, and fun is our number one goal. Whether it's teaching scuba diving or swim lessons, booking travel adventures, or selling top-quality gear, we help customers on their underwater journey. If you're passionate about people and ready to jump into a dynamic, fast-paced environment, this is the place for you! What's in It for You? A chance to be the face of a company that's all about adventure and connection. A role where every day brings something new, exciting, and meaningful. An awesome team that values creativity, passion, and FUN! Opportunities to grow your skills and certifications in SCUBA, swim, and more.

Requirements

• A magnetic, friendly personality that makes people feel instantly comfortable.
• A problem-solver with a "let's make it happen" attitude, even under pressure.
• A team player who's cool, calm, and collected – even when the pool gets choppy.
• A keen eye for detail, ensuring every customer interaction is seamless and memorable.
• Training in the Diventures Way (don't worry, we'll show you the ropes!).
• Knowledge of swim, SCUBA, and travel services (or the passion to learn!).

Nice To Haves

• First Aid, AED, CPR, and O2 certifications are a plus – because safety is key.

Responsibilities

• Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.
• Understand each customer's dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.
• Keep our facility spotless, organized, and visually stunning – a place customers can't wait to return to.
• Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.
• Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Benefits

• A supportive, fun-loving team that values your creativity and ideas.
• Opportunities to grow your skills, whether you're learning to dive or leveling up your customer service expertise.
• A front-row seat to amazing aquatic adventures and the chance to be part of something bigger.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed