Customer Experience Specialist - Reno, NV

Zline • Reno, NV

451d • $40,000 - $40,000

About The Position

As a Customer Experience Specialist at ZLINE Kitchen & Bath, you will be the first point of contact for customers, representing the company through phone, email, and live chat interactions. This role emphasizes customer satisfaction, product knowledge, and problem-solving, allowing you to build strong relationships with customers while assisting them with their inquiries and issues. The position offers significant opportunities for growth and development within the company, making it ideal for individuals eager to advance their careers in a supportive environment.

Requirements

• A high school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multitask by handling a variety of customer experience cases.
• Ability to be on the phone, email, and chat communication for about 8 hours/day.
• Great organizational and follow-up skills.
• Literacy with Mac OS computer systems.
• Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail).
• Familiarity with CRM platform a plus!
• Great retention of computer programs.
• Patience and understanding of customer needs and the ability to de-escalate when necessary.
• Dedicated to being a forever learner of Product Knowledge.

Nice To Haves

• Bilingual is a plus!

Responsibilities

• Connect with customers via phone calls, emails, and live chats.
• Provide customers with product details to find the best fit for their home.
• Assist customers with questions during the installation process.
• Walk customers through troubleshooting steps to ensure proper functionality.
• Participate in in-depth product and system training.
• Collaborate with team members to create the best solutions for customer issues.

Benefits

• 401(k) 6% Match
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Profit Sharing
• Professional Development
• Paid Time Off
• Paid Holidays
• Paid Parental Leave after one year of employment
• Sponsored fitness program
• Drinks & snacks are provided in the office
• Festive Friday team bonding events
• Dog-friendly office space

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED