Customer Experience Specialist - Nordstrom Local Newport Beach
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About The Position
The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from working with stylists to processing merchandise to supporting in-store events. A day in the life includes welcoming customers by being an effective storyteller and skilled at engaging with diverse audiences, quickly understanding a customers' needs with an emphasis on connecting them to services such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc. You will communicate with customers in a professional manner, including answering phones, communicating via email, and providing feedback on trend, fit, and style. Additionally, you will understand and support back of house processes, including inventory management and assisting with maintaining organization and cleanliness. Supporting event execution will also be part of your responsibilities, acting as the point of contact for RSVPs, tracking customer contact information, and greeting at the door. For some shifts, you will be responsible for opening and closing the building, following the proper security procedure, and performing light cleaning duties such as sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.
