Mortgage Call Center

TEKsystems•Carrollton, TX

7d•$22 - $23•Onsite

About The Position

We are seeking an entry-level Customer Experience Specialist I to support our Consumer Direct Lending team. In this role, you will serve as the primary point of contact for consumers as they navigate the loan origination process following initial discussions with a licensed loan officer. You will play a key role in ensuring efficient processes and exceptional customer service within the Mortgage Fulfillment Division (MFD).

Requirements

Customer Service
Call Center Support
Mortgage (Originations or Servicing)
Banking / Financial Services
Loan Processing / Closing / Loan Officer Support
Mortgage or financial services call center experience preferred
Basic understanding of Federal, State, and Local mortgage regulations a plus
Detail-oriented, team-focused, and able to work independently
Proven ability to deliver accurate work in a fast-paced environment
Strong problem-solving, critical thinking, and math skills
Effective time management
Excellent written and verbal communication
Strong negotiation and conflict resolution abilities
Proficiency with computers and common applications (Microsoft, Google Suite, etc.)

Nice To Haves

Mortgage or financial services call center experience preferred
Basic understanding of Federal, State, and Local mortgage regulations a plus

Responsibilities

Receive inbound and make outbound calls to consumers
Manage inbound text messages (with express consent) and send outbound texts
Handle high-volume calls and messages, providing excellent service for mortgage loan inquiries
Manage a pipeline of up to 75 loans
Perform routine data entry and validation
Respond to routine calls, emails, and chats from consumers, employees, and authorized third parties
Monitor work queues and take action when needed
Collaborate with multiple departments to expedite processing or resolve issues