Customer Experience Specialist - FT

Avis Budget Group • East Boston, MA

100d • $21

About The Position

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work! You will act as the front-line experience specialist for our valued customers, ensuring a seamless, personalized rental experience from rental to return, including communication and coordination with the customer.

Requirements

• Valid Driver's License
• Must be 18 years of age and legally authorized to work in the United States
• Strong written and verbal communication skills
• Basic tablet or mobile device skills
• Strong customer service and interpersonal skills
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• 1 year experience in a customer service role, preferably hospitality or car rental
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

Responsibilities

• Act as the front-line experience specialist for customers
• Ensure a seamless, personalized rental experience from rental to return
• Communicate and coordinate with customers

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Number of Employees: 5,001-10,000 employees