Customer Experience Specialist / Dispatcher IFT (Full Time) Jacksonville, FL (28618)

AMERIPRO EMS • Dunwoody, GA

4d

About The Position

AmeriPro is seeking a service‑minded EMS Dispatcher who can deliver exceptional communication and coordination in every call. At AmeriPro, our Dispatch team plays a critical role in keeping our EMS operations running smoothly and safely. At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time. AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. We are proud to be an Equal Opportunity Employer. #AmeriPro

Requirements

• High school diploma or GED, plus experience in customer service and fast‑paced call‑center environments.
• Strong communication skills with excellent active listening and the ability to follow verbal/written instructions.
• Ability to multitask, stay organized, and make sound decisions under pressure.
• Proficiency with computers, typing/data entry, and the ability to learn CAD and dispatch technology.
• Ability to obtain and maintain EMD certification within 1–3 months of hire
• Strong communication & active listening skills
• Ability to stay calm and make quick, accurate decisions under pressure
• Multitasking and organizational ability in fast‑paced environments
• Proficiency with computers, typing, and dispatch/CAD systems
• Critical thinking and sound judgment

Responsibilities

• Dispatch EMS units to emergency and non‑emergency calls.
• Prioritize incoming requests and manage resource availability.
• Monitor crew status and maintain clear, accurate communication.
• Document call details and updates in dispatch software.
• Follow protocols to ensure safe, efficient operations.

Benefits

• Competitive compensation
• Paid Time Off starting at 2 weeks; increases with tenure.
• Expansive Benefits package includes Medical; Dental; Vision; Voluntary Short-term Disability; Life, Accident and Critical Illness, Hospital Indemnity.
• Employer-paid Basic Life and AD&D
• 401(k) Employer Match 50% up to first 6% of Eligible Compensation
• Paid uniforms
• Tuition reimbursement
• Employee assistance programs (EAP)
• Employer $600 contribution to HSA with an HDHP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees