Customer Experience Specialist - AST Global Marketing

Medtronic • Lafayette, CO

423d • $78,400 - $117,600 • Remote

About The Position

The Customer Experience Specialist will play a vital role in the Advanced Surgical Technologies Global Marketing team at Medtronic. This position focuses on planning and implementing projects that enhance the experience of both external customers and internal stakeholders. The specialist will support high-visibility programs, including the Global Luminary Surgeon program, and will be responsible for organizing operational support, managing content review processes, and developing internal communications materials.

Requirements

• Bachelor's degree with at least 2 years of relevant experience or a Master's degree with 0 years.
• 2+ years of business experience.
• Strong attention to detail, bias for action and sense of urgency around execution.
• Proven ability to prioritize and manage multiple projects independently.
• Team player with a positive attitude and ability to work cross-functionally.
• Eagerness to advance Medtronic's Mission while growing with the company.
• Exceptional verbal, written and organizational skills.
• Proficient in Microsoft Office applications (i.e. Word, PowerPoint, Excel).

Nice To Haves

• Experience in a marketing role.
• Familiarity with SharePoint and internal communication tools.

Responsibilities

• Organizes, plans and executes operational support of Global Luminary Surgeon program to produce a best-in-class experience for the participating surgeons and regional marketers.
• Supports global marketers in the content review and approval process by ensuring submission compliance, providing progress visibility of key programs and appropriate escalation as needed.
• Manage design, organization, storage, and contents of Global Marketing SharePoint site.
• Support the development of internal communications materials, including newsletters, Sharepoint resource center and commercial dashboards.
• Consults with Communications leader to leverage communication channels to further strengthen strategic alignment, prioritization and execution.
• Supports AST Commercial Program Manager in coordination and execution of top business initiatives.
• Supports designated marketing mentor to power up key initiative while learning and developing strong marketing fundamentals.

Benefits

• Competitive Salary
• Flexible Benefits Package
• Short-term incentive called the Medtronic Incentive Plan (MIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees