Customer Experience Specialist 2 - Participant Contact Center
Principal Financial Group•Des Moines, IA
438d•$38,251 - $61,360•Remote
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About The Position
The Customer Experience Specialist 2 role at Principal Financial Group involves educating and assisting 401K participants by addressing their inquiries about retirement accounts. This position requires providing quality customer service through various communication channels, including phone calls, emails, and chats. The specialist will handle complex product inquiries and help customers build their financial confidence while also having the opportunity to secure a FINRA Series 6 license with company support.
