Customer Experience Specialist 1

Fike Agency • Blue Springs, MO

261d

About The Position

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Customer Experience Specialist 1 position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide. This position responds to customer inquiries, reviews sales order information and enters sales orders into the Fike Business System according to the customers' purchasing requirements. They are responsible for communicating with customers and channel partners about shipping details and dates. They will provide clerical support such as organizing, maintaining sales files and updating various sales reports. Regularly interacts with Inside Sales Representatives, applications, technical support, engineering, manufacturing, operations, and traffic.

Requirements

• High school diploma or equivalent.
• One year or more of customer service experience (or equivalent) demonstrating high levels of customer-related service.
• Working knowledge of Google Suite.
• Ability to review contracts and invoices.
• Ability to schedule and coordinate service work.

Nice To Haves

• Technical knowledge of products and applications.
• Previous customer service related experience in a manufacturing environment.
• Multi-lingual.

Responsibilities

• Processes orders received in Salesforce, either directly or by representatives and distribution.
• Trains under team lead / supervisors.
• Creates cases as needed with appropriate departments in obtaining needed information to process orders.
• Handles expedite requests after order creation.
• Audits sales order data to ensure it meets the customer's PO.
• Responsible for maintenance scheduled ship dates and order detail as required.
• Covers incoming phone calls as required.
• Responsible for handling customer service case queue requests.
• Performs related duties as assigned.

Benefits

• Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays
• Medical Plans with FSA & HSA, Vision & Dental Plan
• Paid Life and Long-term Disability Insurance
• 401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
• Profit Sharing Bonus Program
• Education Reimbursement
• Employee Assistance Program
• On-Site Fitness Center & Award Winning Wellness Program
• Reimbursement for Safety Shoes & Glasses
• Service awards & Recognition Program
• Company Picnic, Quarterly Events and Holiday Lunch
• Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED