Customer Experience Senior Manager, Watts Digital
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Watts is seeking a Customer Experience Senior Manager to lead and optimize the full customer lifecycle for our SaaS platforms, Nexa and Trident – which are being combined into a single solution under the Nexa platform and brand. This strategic role oversees three critical functions—Customer Success, Applications Engineering, and Field Services—to ensure seamless, high-impact customer experiences from pre-sales through onboarding, adoption, and long-term retention. This leader will directly manage the Customer Success team with three team members, driving customer satisfaction, retention (95%+), and expansion. It will also manage two team members in Applications Engineering and a Field Services Manager that oversees the team responsible for onsite operations. The role requires close collaboration with Sales, Product, Engineering, and Marketing to ensure customers realize the full value of our digital solutions and broader Watts portfolio. This role reports to VP Watts Digital, is part of the Watts Digital leadership team, and is expected to travel ~25% of the time.
