Customer Experience Sales Supervisor - Madison

DÔEN•New York, NY

2d•$28 - $32•Onsite

About The Position

We are seeking an outstanding supervisor for our Madison location. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected. A Dôen sales supervisor is essential to the team ensuring a profitable and service minded shop. Responsible for driving client experience, taking initiative, delegating tasks and providing feedback to team members. The sales supervisor works closely with the store manager assisting in leadership duties as called upon.

Requirements

Minimum 2 years’ experience managing a fashion retail environment. Luxury retail preferred
Technological competency; experience with NetSuite, Shopify and Gladly desired
Computer literacy, data entry and data processing skills
Energetic, confident and adaptable personality
Strong leadership, critical thinking and problem-solving skills
Excellent communication and organizational skills
Detail-oriented
Ability to work a flexible schedule including holidays and weekends
Physical requirements: lift/carry/move 20lbs minimum including fixtures and product
Passionate about working for an inclusive, values driven brand
Ability to foster an inclusive and respectful working environment

Responsibilities

Demonstrate extraordinary service by leading by example on the sales floor
Greet customers in a timely, professional, and engaging manner
Provide the highest level of personalized client experience to our loyal and growing customer base
Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
Be able to drive business through reacting to customers’ needs and wants
Build and maintain client relationships
Meet and exceed sales and productivity goals as an individual and as part of the store team
Always acts in the best interest of the customer
Partner with Store Manager in overseeing inventory management, particularly the daily movement of product to various locations and ensuring its accuracy
Lead and execute inventory verification processes
Liaise with retail coordinators in partnership with Store Manager
Maintain organization of backstock
Oversee supply levels of collateral and other retail supplies; partner with store manager to maintain necessary levels of both and initiate re-ordering when the need arises
Abide and enforce company COVID safety practices to maintain a safe environment for customers and team
Arrives on time and is floor ready with a professional presence in line with the Dôen brand
Maintains a visually enticing store that is neat, clean, and organized
Responds promptly to internal and external communication
Ability to multi-task in a fast-paced environment
Ability and understanding of receiving and processing merchandise/inventory management
Process sales and returns through the POS systems with accuracy and efficiency
Perform daily operations and closing procedures
Protect store assets and inventory
Participate in monthly and seasonal inventory counts
Be proactive and take initiative
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines
Able to demonstrate shop ownership and lead when the store manager is not present
Supports the store manager in all aspects of running the store
Supports in building, managing and maintaining client book
Operates business profitably and minimize potential for loss
Ensures a positive work environment through recognition and motivation
Resolves personnel concerns fairly and in a timely fashion
Supports new initiatives
Fairly delegates responsibilities to the sales staff