Customer Experience Representative

UCS Forest Group • Kent, WA

80d

About The Position

As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

Requirements

• Driven, positive and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast paced, team driven environment.
• Hard working and entrepreneurial.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.

Benefits

• Comprehensive benefits.
• Work life balance and no weekend work.
• Opportunities for career growth.
• 1 paid volunteer day per year to give back to a cause of their choice.
• Opportunity to build and grow a career in the wood distribution industry.
• Uniforms and safety shoe allowance.
• 401K plan to help save for your future.
• Driver Referral Incentive Pay.
• Employee Recognition Program.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees