Customer Experience Representative

HomeSmart ServicesScottsdale, AZ
75d$20

About The Position

The Customer Experience Representative is the first point of contact for our customers and delivers exceptional customer service via phone, email, and in-person meetings by maintaining their knowledge of the company and day-to-day operations. The Customer Experience Representative also assists with inbound phone calls and emails regarding account questions (dues, balances, etc.). If you are someone who has exceptional customer service and the ability to multitask with administrative tasks then this is the Customer Experience Representative position is for you!

Requirements

  • Exceptional customer service skills.
  • Ability to multitask with administrative tasks.

Responsibilities

  • Deliver exceptional customer service via phone, email, and in-person meetings.
  • Assist with inbound phone calls and emails regarding account questions.
  • Maintain knowledge of the company and day-to-day operations.

Benefits

  • Salary depending on experience plus eligible for quarterly bonuses.
  • Comprehensive benefits package (medical, dental, vision).
  • 401k with company match.
  • PTO and paid holidays.
  • Pet insurance.
  • Wellness initiatives.
  • Employee engagement events.
  • Employee recognition and rewards.
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