Customer Experience Representative

Hill Country Telephone Cooperative•Ingram, TX

About The Position

Hill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. Would you like to take your career to the next level with an established and community-minded telecommunication provider? If so, please read on! This essential position earns a competitive salary commensurate with education and experience. We also offer extremely attractive health benefits for the entire family, including medical, vision and dental. Life and disability insurance, a pension and 401k retirement plan, paid holidays, generous paid time off and low-cost internet services are also offered. If this sounds like the right opportunity in telecommunications for you, apply now! About HCTC Established as a cooperative in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country, we now provide these beautiful smaller cities and rural areas with high-speed broadband and telecommunication services. We have a vision of connected, vibrant, and sustainable rural communities, contributing to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. Our employees love that a career with us provides them with the ability to do challenging work while meeting the communications needs of their friends, neighbors, and business community. In addition to work they can feel good about, we offer our valued employees competitive pay, generous benefits, opportunities for career development, and a positive work culture. What to expect as a Customer Experience Rep As a member of our Customer Experience team you will provide exceptional customer service support for existing and new HCTC customers. You will play an important role in providing customers with assistance for all aspects of their telecom services, billing, installation and direct them to technical support when necessary. You'll work with customers to recommend, sell, and understand the networks and devices connected to HCTC internet services. Essential job functions are: Knowledge of computer operating systems Knowledge of cloud, network and wireless technologies, platforms and applications Ability to read and interpret technical documents Strong problem-solving skills Effective, professional and courteous communication skills Promote and sell HCTC services through upselling of existing customers and outbound calls Ability to prioritize multiple job assignments in a dynamic environment Qualifications High school diploma or equivalent 1-2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems Knowledge of Microsoft Office suite of products such as Word and Excel Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems Valid driver's license required Are you an engaging individual who enjoys helping people? Are you good at explaining complex or technical topics to people in layman's terms? Are you courteous, tactful, and goal-oriented with a team attitude? If so, you might just be perfect for this position! Work Schedule This is a full-time position that typically works 40 hours per week . Occasional after-hours work may be required. Ready to join our team? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Requirements

High school diploma or equivalent
1-2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
Valid driver's license required

Responsibilities

Knowledge of computer operating systems
Knowledge of cloud, network and wireless technologies, platforms and applications
Ability to read and interpret technical documents
Strong problem-solving skills
Effective, professional and courteous communication skills
Promote and sell HCTC services through upselling of existing customers and outbound calls
Ability to prioritize multiple job assignments in a dynamic environment