Customer Experience Representative
About The Position
As a Client Experience Representative, you’ll be a frontline hero—serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you’ll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client’s commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don’t worry—we set you up for success with in-depth training and a clear path for growth.
Requirements
- 2+ years of customer service or retail experience
- Dependable, attentive, eager to learn, self-starter, positive attitude
- High School diploma, Associate’s degree or higher preferred
Nice To Haves
- call center, service desk, or front-line support experience preferred
- Previous experience using CRM systems preferred
Responsibilities
- Handle inbound and outbound communication (calls/emails) with professionalism and accuracy
- Assist service providers and property owners with questions, next steps, and process guidance
- Document all customer interactions and issues in our CRM
- Maintain a working knowledge of our clients services, tools, and escalation protocols
- Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times
- Collaborate with internal departments to resolve complex issues and share feedback
Benefits
- Pay starting at $17.81/hr
- High Growth / Rewarding Environment
- Bonuses
- Sick Time
- PTO
- Health Insurance
- 401k matching
- Snacks/Drinks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
