Customer Experience Representative - DAL Airport

Enterprise Holdings•Dallas, TX

1d•Onsite

About The Position

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading privately owned automotive rental and leasing company in North America. They are seeking a Customer Experience Representative (CXR) for the National/Alamo brand. This role involves providing superior, friendly, and efficient customer transactions, offering company-approved services and products to ensure a positive customer experience. The CXR will also facilitate the rental process by verifying and documenting necessary driver information to ensure efficient and timely rental and return experiences.

Requirements

Must be at least 18 years of age
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Wednesday-Sunday 10:00am-6:00pm

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned