Customer Experience Representative

Schurz Communications • Burlington, VT

13d • $19 - $21 • Onsite

About The Position

Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!

Requirements

• 3 years of CATV or other relevant technical/electronic experience
• High school diploma or GED equivalent
• Valid driver's license
• Willing to participate in NCTI certification/development courses

Nice To Haves

• Bilingual preferred

Responsibilities

• Ability to prioritize and organize effectively
• Ability to utilize problem solving techniques with high end broad band equipment
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
• Knowledge of basic mathematics
• Knowledge of video, broadband, and phone products and services
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best customer service our industry can give.
• Sell and promote company products and services
• Research customer complaints, processing payments and billing adjustment
• Achieve sales goals by soliciting new and or up sell services
• Follow up on and close sales leads
• Resolve customer account issues
• Perform other duties as may be requested by supervisor
• Performs service order provisioning through multiple user interfaces of the following types
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently

Benefits

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees