Customer Experience Representative

FOOT LEVELERS INC•Roanoke, VA

About The Position

Foot Levelers is the leading provider of custom orthotics in the world. Yes, you read that right! We're a 73-year-old, family run business with an unparalleled made-in-the-USA product. We're a dynamic medical device manufacturer and wellness company poised on an exciting growth projection, with an ever-expanding network of chiropractors, physical therapists, and other passionate medical professionals. They look to us to ensure their patients are receiving the best custom orthotics available and living pain-free, healthy lives. We are looking for self-motivated, engaging professionals, who are eager to join our growing company and who believe in our exceptional mission "To improve wellness worldwide through custom, innovative solutions and dynamic superior services." If you have a passion for helping others and are an excellent communicator with a knack for problem solving, and have the career track record to prove it, we would love to talk to you! Our Sales and Service Team works closely with our customers through inbound and outbound phone calls. We pride ourselves in educating healthcare professionals on our products and technology so that they can provide the best outcomes for their patients.

Requirements

Be an articulate and professional communicator with excellent skills in both written and verbal forms of communication.
Be committed to the continuous development of product and service knowledge, which is the key to our customers’ and our company’s success.
Be a self-motivated problem solver with a passion for customer satisfaction, wellness, and our Foot Levelers products.
Demonstrate mental sharpness by thinking on their feet, being quick, inquisitive & engaging while maintaining a smile and friendly attitude.
Successfully find avenues for upselling using active listening skills and be a confident sale closer.
Be comfortable with all Microsoft applications and be eager to learn a CRM system – Whatever systems/programs they don’t already know, they can easily dive into and figure out using our training protocols as a guide.
Be able to work with others in a team environment as well as effectively complete individual projects on time.
Be motivated by additional payouts and commission based on their individual success at achieving goals and growing their skills.
Have prior Call Center or Customer Service experience and be able to share their success in meeting customer expectations, resolving issues, and achieving or exceeding professional goals.

Responsibilities

Provides over the top customer service, on each and every call, leading with a "Love & Service" mentality.
Maintains accurate and detailed data on our customers and their orders.
Demonstrates a commitment to one-call resolution in order to provide the best customer experience possible.
Uses active listening, to understand our customers’ needs and concerns, then makes recommendations based on each customer’s individual situation. They are diligent in their follow through to resolution and in their attention to detail.
Continues to learn and is always training to elevate their skills. Becoming a subject matter expert allows them to guide our customers to the products that would best fit their patient's needs.

Benefits

Family atmosphere where everyone truly cares about you and your success.
Growth and cross-training opportunities, upward mobility, and career pathing programs.
On-site gym & personal trainer.
Up to two weeks of paid vacation for your first year on the job, plus 11 paid holidays.
Excellent Benefits package including an employer covered health insurance option via our non-smoking facility and the benefit of our Workout For Payout Program.
401K with Company Match.

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