Customer Experience Representative

Ace Relocation Systems, Inc. • San Marcos, TX

4d • $19 - $20 • Hybrid

About The Position

Join a company that moves people — and the industry — forward.
For over 40 years, Ace Relocation Systems has been a leader and innovator in the moving and relocation industry. We’ve built our reputation by combining top-tier customer care, modern technology, and a people-first culture that drives everything we do.
From investing in cutting-edge tools and modern facilities to giving back through organizations like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking, we’re a company that believes in making an impact — on our customers, our team, and our community.
If you’re ready to grow your career in a tech-forward, customer-focused, and team-oriented environment, we want to meet you!
As a Customer Experience Representative, you’ll be the friendly, knowledgeable voice guiding our customers through every stage of their relocation. You’ll:

Requirements

• 1+ years of customer service experience in an office environment (moderate to heavy volume)
• Strong time management, attention to detail, and a proactive mindset
• The ability to stay cool under pressure, think on your feet, and find solutions fast
• A positive, adaptable, team-player attitude
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
• Competent with Microsoft Teams.
• High School Diploma or General Education Degree (GED)
• 1 year of relevant work experience

Responsibilities

• Coordinate relocation services and ensure everything runs smoothly and on schedule
• Communicate clearly and professionally with both customers and internal teams
• Deliver top-notch service that makes every customer feel valued and supported
• Help maintain Ace’s reputation for excellence and dependability

Benefits

• Competitive pay: $19–$20 per hour
• A collaborative, team-oriented culture that values your ideas and growth
• Paid vacation, sick days, and holidays
• Comprehensive benefits, including 401(k) with company match
• Hybrid schedule after 90 days and successful training completion – 3 days in-office 2 days work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees