Customer Experience Representative

Action Target Inc • Provo, UT

22d

About The Position

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry!

The responsibility of the Customer Experience Representative is to ensure the retention of profitable customers by actively listen to customers, being empathetic towards their problems, and being efficient in providing value added solutions.

Requirements

• 1-2 years customer service experience, preferably in a call center environment.
• Excellent communication skills are essential
• Must have a problem solving and continuous improvement mindset
• Consistent and punctual attendance is required

Responsibilities

• Interacts with customers, company sales team, and service representatives before and/or after a sale, via telephone, email, and other platforms.
• Responds to customer inquiries and resolves ordering, scheduling, shipping, or invoicing problems
• Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience into decisions on processes, products, and service offerings

Benefits

• Competitive wages.
• A chance to grow in a positive working environment with an outstanding team and make a difference!
• Outstanding Benefits-We offer benefits to fit everyone’s budget! All full-time employees have access to Health Benefits, Telehealth, Matching 401k, Tuition Reimbursement, PTO, and Paid Holidays.
• Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed