Customer Experience Representative (Onsite Monday - Friday)

UCS Forest Group•Salt Lake City, UT

10h•Onsite

About The Position

Sierra Forest Products is North America's premier distributor of globally sourced specialty forest products, dedicated to sustainability, innovation, and the future of its workforce. The company ensures environmental integrity by responsibly sourcing its products and is committed to supporting the next generation of industry leaders. Sierra Forest Products prides itself on fostering career growth, advancing team members, and creating opportunities for professional development, driven by innovation and a deep sense of responsibility to make a lasting, positive impact on its people, customers, and communities. As a Customer Experience Representative, the individual will have the opportunity to expand their skillset and enhance the overall customer experience. This role involves supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of the company's products and capable of effectively selling their benefits to customers.

Requirements

Driven, positive and energetic individual.
Ability to resolve problems and conflicts as they occur.
Proven experience in sales and/or the building products industry.
Passion for relationship building.
Ability to work in a fast paced, team driven environment.
Hard working and entrepreneurial.

Responsibilities

Deliver exceptional and quality customer service to existing customers and clients.
Handle inbound sales inquiries and customer inquiries.
Process and enter sales orders.
Resolve order-related issues (delays, credits, and returns).
Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
Actively sell and grow an existing account base.
Become a brand ambassador with a comprehensive knowledge of our products and specifications.
Provide overall sales support to the outside sales team.